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Your Rights and Our Legal Commitments

rajaburma88 8 operates under a clear legal framework so you always know where you stand — from account registration through to withdrawal processing and data handling.

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rajaburma88 8 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a specific clause in our terms, or a data access request, our compliance-trained support team is available around the clock. You can reach us through the channels below — we aim to acknowledge legal queries within two hours and resolve them within three business days. Players in Denpasar and across Indonesia use the same channels with no regional restrictions.

Team online

Live Chat

Available 24 hours a day, seven days a week. Start a chat from the account dashboard and select the 'Legal & Compliance' category to route your message directly to the right team.

Email Compliance

Send detailed legal queries or data requests to our compliance inbox. We respond within two business days and retain a full written record of every exchange for your reference.

In-Account Dispute Form

Log into your account, navigate to Settings > Legal > Submit a Query. This form timestamps your submission automatically and triggers a formal case number for tracking.

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security and legal compliance are handled at the account level, not just at the network layer.

Data Retention Policy

We keep your account data for a maximum of five years after account closure, in line with Indonesian financial record-keeping norms. You may request deletion of non-mandatory data at any time by contacting our compliance team.

Cookie Handling

We use session cookies for login continuity and analytics cookies to measure page performance. You can manage cookie preferences under Settings > Privacy, and non-essential cookies are off by default when you first open an account.

Account Security Layers

Two-factor authentication is available for all accounts and strongly encouraged. Each login attempt from a new device triggers an email alert, and you can lock your account instantly through the Security tab in Settings.

Who Receives Your Data

We share data only with our payment processors — DANA, OVO, GoPay, QRIS — and identity verification partners. We do not sell personal data to third-party marketing firms under any circumstances.

Right to Access and Correct

You may request a full export of the data we hold on your account at any time. Correction requests for inaccurate personal data are processed within five business days of a verified submission.

Legal Change Notifications

Any change to these legal terms that affects your rights triggers an in-platform notification and an email to the address on your account — both issued at least seven days before the change takes effect.

Frequently Asked Legal Questions

The questions below cover what we hear most often about account rights, data handling, legal eligibility and how our terms apply to your activity on the platform. If your question is not listed, live chat reaches our compliance team around the clock.

Yes — access to certain features depends on local law. We display a clear in-account notice if a specific service is restricted in your region before you attempt to use it, so there are no unexpected blocks.

Go to Settings > Legal > Data Request in your account, or email our compliance inbox. We deliver a full data export in a standard format within five business days of verifying your identity.

We retain mandatory financial records for five years to meet applicable regulations. Non-mandatory profile data is deleted within 30 days of account closure upon your written request to our compliance team.

Yes. Our payment dispute clause covers all transactions via DANA, OVO, GoPay and QRIS. Submit a dispute through the in-account form within 72 hours of the transaction for a formal case to be opened.

We send an email to your registered address and an in-platform notification at least seven days before any material change to our legal terms takes effect. You can also check the 'Policy Version' date at the bottom of this page.

We share data only with payment processors — DANA, OVO, GoPay and QRIS — and with the identity verification service used during account opening. No personal data is passed to marketing firms or data brokers.

Our terms specify the governing jurisdiction in Section 12 of the full legal document, available via Settings > Legal > View Full Terms. Access and eligibility always depends on local law in your region.

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